Terms & conditions

1. Application of Conditions.

1.1 We intend to rely upon the Conditions set out in this document. Should any changes be requested to these Conditions and we agree to make them, we will record such changes in writing and deliver you a copy. This Contract will be concluded and become legally binding only when it has been signed by the parties of the Purchase Agreement.

2. Quotations and Orders.

2.1 Any quotation given by us is valid for the period of time declared on the front of the Purchase Agreement.

2.2 It is your responsibility to ensure the accuracy of the description of the Goods and Services set out on the Purchase Agreement and Schedule of Work, and to inform us of any amendments required in writing at info@diamond-joinery-london.co.uk.

2.3 We constantly strive to improve the quality of our products and services and therefore reserve the right to make technical changes to the Goods or Services that May deviate from the original specification in order to aid the improvement of our product.

2.4 If the supply of Goods or Services is interrupted or delayed because of you, we reserve the right to increase the Price to reflect any additional time our fitters are engaged in providing the Services. Any such increase in the Price will be calculated at the rate of £500 per fitter per day.

3. Survey.

3.1 If we decide to survey your property, this will be done at our sole expense and we will carry out the survey for the proposed work within 14 days of you signing the Purchase Agreement at a mutually agreeable time.

3.2 Any survey we carry out is NOT a full structural survey of your property and will relate only to the installation of the Goods and to items which can be reasonably established from a non-destructive examination.

3.3 If our surveyor reports technical problems that make the manufacture or satisfactory installation of the Goods materially more difficult or more costly than we could reasonably have anticipated at the date of the Contract, we will inform you of such technical problems as soon as reasonably practicable following the survey. In such circumstances we reserve the right to cancel the Contract or to increase the Price by giving you notice in writing to reflect our additional costs or additional work required. If we give you a notice increasing the Price you have the right to cancel the Contract within 14 days of receiving such notice. If either party withdraws from the Contract in accordance with clause 3.3, the Deposit will be returned to you, and we will have no further liability to you, nor you to us.

3.4 If any technical problems with your property are discovered at the time of installation of the Goods which were not nor could reasonably have been found during our survey of the property, we reserve the right to increase the Price to cover any additional work required documented in writing.

4. Cancellation of a Contract.

4.1 You may cancel the Contract through a written notice up to 7 days after the date of its conclusion. If you cancel the Contract this way, we will return your Deposit to you.

4.2 If you do not exercise your right to cancel under clause 4.1 above, you have no right to cancel the Contract under clause 4 unless we agree to cancel the Contract at your request, in which case you must pay any reasonable losses and costs we suffer because of your cancellation, including (without limitation) any manufacturing costs and any loss of profit, while we will be entitled to retain part or all of your Deposit to cover any such losses and costs.

4.3 If the Goods or Services are sold or provided in phases, each phase shall be a separate contract and no cancellation or termination of any other contract relating to a phase shall entitle you to repudiate or cancel this Contract or any other contract relating to another phase.

5. Price and Payment.

5.1 The Price pa and the dates on which payments are due are listed in the Purchase Agreement and DO NOT include the cost of any scaffolding necessary to provide the Services. You will have to pay these costs in addition to the Price as set out in clause 6.6.

5.2 Unless stated otherwise, the Price takes into account any discounts, rabates or offers. You will not be entitled to any reduction in Price if we make any promotional offers on Goods and Services after the date of the Contract.

5.3 Unless stated otherwise in the Purchase Agreement, payment of the balance of the Price is due immediately upon completion of installation of the.

5.4 Payment must be made via BACS, cheque, credit card (Visa or Mastercard only) or cash. For security reasons, credit card payments must be telephoned to our accounts department. Cheques should be made payable to “The Sash Window Workshop Trading Ltd”.

5.5 We do not accept payments in cash in excess of £5,000.

5.6 If you fail to pay any sum owed to us under the Contract by the date it falls due then without limiting any other right or remedy available to us, we may:

5.6.1 cancel the Contract or suspend any further deliveries of Goods or the provision of Services to you, but such cancellation or suspension shall not obviate your obligation to make payment under the Contract;

5.6.2 use any payment made by you for any Goods or Services supplied under any other contract between you and us either towards a payment due under this Contract or otherwise towards any other debt owed by you to us as we see fit.

6. Delivery of Goods and Preparation for Installation.

6.1 We will use all reasonable efforts to meet delivery dates we set out on the Contract but any such dates and times are intended to be estimates only.

6.2 We will not be liable for any loss or damage resulting from a delay in the delivery of the Goods in circumstances where there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; or such loss or damage is not a reasonably foreseeable result of any such breach; or the loss or damage results from a breach by you of any term of the Contract.

6.3 You agree to grant us access to your property in order to deliver the Goods and provide the Services as soon as practicable after you have been advised that the Goods are ready.

6.4 You will be responsible for the removal, replacement (and/or alteration if required) of any fixtures and fittings or other items that we require to be moved in order to install the Goods and supply the Services including but not limited to curtains, shutters, grills, blinds, pelmets, and soft furnishings, the lifting and refitting of carpets, the repositioning of telephone or burglar alarm fittings and any other electrical connections, aerials, gas or water installations. If for whatever reason you do not comply with your obligations under this clause, we reserve the right to postpone or suspend the supply of the Services until you have done so and to charge you for time lost by our fitters in attending your property and being unable to work at the rate of £500 per fitter per day.

6.5 By signing the Purchase Agreement you authorise our fitters to move items under clause 6.4 at your own risk. If our fitters move any such items, this may result in an increase in Price to cover our additional time spent doing so. We will notify you of any such increases before our fitters move any items, unless it is impractical to do so without delaying the supply of the Goods and Services, in which case any such increase will not exceed 2% of the Price.

6.6 If scaffolding is required for the installation of the Goods, we will inform you either at the time you sign the Order Form or as soon as practicable following any survey carried out under clause 3 above. You will be required to meet the cost of the scaffolding unless we expressly agree on another solution in writing. We will arrange for the provision of scaffolding as your agent at your request and the contract for provision of any such scaffolding will be between you and the supplier. Accordingly you will be directly responsible for paying any such supplier.

7. Risk, Title and Insurance.

7.1 Risk of damage to or loss of the Goods shall pass to you at the time of delivery of the Goods to your property. It is your responsibility to insure the Goods.

7.2 Ownership of the Goods will pass to you once we have received payment in full. Until then, the Goods remain our property, but that does not prevent us from recovering payment from you of any amounts due under the Contract.

7.3 Any Guarantee and/or Warranty will only be validated and activated once we have received full payment.

8. Specifications of Goods and Services.

8.1 Unless specified otherwise in the “Description of Work” on the Purchase Agreement, all work will conform to our standard manufacturing details which are published on our Website (www.sashwindow.com)

8.1.1 The timber specification on the Schedule of Work notwithstanding, internal beads are manufactured from softwood at our discretion. External glazing bars, glazing edge beads and other   beads are manufactured from Accoya® or Tricoya for longevity and improved performance unless otherwise stated on the Schedule of Work.

8.1.2 We will not decorate or redecorate any existing window/door frames, sashes, architraves, liners or window board on which we work. We will touch up any bare timber exposed by us with white undercoat.

8.2 We agree to make good to a standard which will accept redecoration any damage we cause in the course of our work to sound plaster, coving, render or brickwork, which immediately surrounds any window or door on which we work.

8.3 You are responsible for ensuring that your property is structurally sound, in good condition and free from material defects. We cannot be held responsible for any damage caused or extra work required if this is not so.

8.4 We will take reasonable care to keep intact any panes or frames from old windows and doors and any secondary glazing that you tell us you wish to retain but such items are fragile and prone to breakage on removal. Accordingly, we will not be liable for any damage or total loss of such items during or following their removal, unless caused directly by our negligence.

8.5 Any specifications, statistics, advice or other information given to you regarding any glass we supply is either quoted from or based on information provided to us by the manufacturer and relates solely to the glass itself. Such specifications, statistics, advice and information do not relate to or take into account the acoustic properties or performance of your building so it is possible that the installation of the glass may not meet your expectations in relation to noise reduction or soundproofing.

9. Limitation of Liability.

9.1 The following provisions set out the limits on our liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of any breach of the Contract or these Conditions, any use made by you of any of the Goods, or of any product incorporating any of the Goods; any representation, statement or act or omission of the Company including negligence arising under or in connection with the Contract.

9.2 The warranties set out in the Warranty document attached to the quotation are the only warranties given to you by us in relation to the Goods and Services. All other representations, warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

9.3 Nothing in these Conditions excludes or limits our liability for death or personal injury caused by our negligence; or under Part 1 of the Consumer Protection Act 1987; or for any matter which it would be illegal for us to exclude or attempt to exclude its liability; or for fraud or fraudulent misrepresentation; or for any liability incurred by you as a result of any breach by us of the condition as to title or the warranty as to quiet possession implied by either section 12 of the Sale of Goods Act 1979 or by section 2 of the Supply of Goods and Services Act 1982. Subject to clauses 9.2 and 9.3:

9.3.1 Our liability for any breach of the Contract or negligent act or omission or any other claim you may have against us relating to the Contract shall be limited to reimbursing the Price (or that part of the Price that has been received by us) together with any reasonable losses, costs and expenses incurred by you as a direct result of our breach of the Contract or negligence or other act or omission.

9.3.2 We will not be liable to you for any pure economic loss, loss of profit, loss of business or depletion of goodwill whether direct or indirect, or for any loss or damage which was not reasonably foreseeable or contemplated by us at the date of the Contract.

9.4 If the performance of our obligations under the Contract is prevented or delayed by any act or omission of yours or your agents, subcontractors, consultants or employees, we shall not be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.

10. Your Obligations.

10.1 In order for us to perform our obligations under the Contract you will, at your expense:

10.1.1 comply with our reasonable requests relating to the supply of the Goods and the Services, including but not limited to any requests relating to compliance with health and safety rules and regulations;

10.1.2 Provide our employees, with access as reasonably required to washing and toilet facilities at your property;

10.1.3 prepare and maintain your property for the delivery of the Goods and the supply of the Services (including identifying, monitoring, removing and disposing of any hazardous materials from your property in accordance with all applicable laws, before and during the supply of the Services) and inform us of any such actions that you have carried out; inform us of all health and safety rules and regulations and any other reasonable security requirements that apply at your property; obtain and maintain all necessary licences and consents, including but not limited to planning permissions, listed building consent, building regulations consent, and comply with all relevant legislation in relation to the supply of the Goods and Services.

10.2 If at your request we manufacture and/or supply the goods and services prior to you obtaining any of the licences or consents referred to in clause 10.1.3, you will have to pay the Price even if any such licences or consents are subsequently not granted.

11. Assignment.

11.1 We may assign the Contract or any part of it to any person, firm or company provided your rights under the Contract will not change as a result of such assignment. You shall not be entitled to assign the Contract or any part of it without prior written consent from us.

12. Force Majeure.

12.1 We will not be in breach of our obligations under the Contract if we are prevented from or delayed in the carrying on of our business or the performance of our obligations under the Contract by any circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 60 days, you will be entitled to give notice in writing to us to cancel the Contract.